Shipping policy
Shipping Policy
At Pavone, every order is carefully prepared and dispatched with the same attention to detail as the creation itself.
Order Processing
All orders are processed within 3 business days of payment confirmation, excluding weekends and public holidays.
Orders placed during high-volume periods (such as the holiday season) may require additional processing time. You will be notified if there is a significant delay.
Shipping Destinations
Pavone ships to Canada and the United States.
At this time, we do not offer shipping to other international destinations. Please contact us at pavonerouge@gmail.com if you have a specific inquiry.
Carriers & Delivery Times
We ship via Canada Post and other carriers as indicated at checkout, depending on your location and the selected shipping method.
Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| Canada | 3–7 business days |
| United States | 7–14 business days |
Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, or weather conditions are outside of Pavone's control.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active.
Customs & Duties (U.S. Orders)
Orders shipped to the United States may be subject to customs duties, import taxes, or brokerage fees upon arrival. These charges are the sole responsibility of the recipient and are not included in the order total or shipping fees.
Pavone is not responsible for delays caused by customs processing.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at [your contact email]. We will work with the carrier to investigate and resolve the situation as quickly as possible.
Pavone is not responsible for packages lost or delayed due to incorrect shipping information provided at checkout.
This policy is subject to change without notice. The version in effect at the time of your order applies.